Lupa Support

Studying With Lupa 11

• I'm a beginner. Can I learn with Lupa?
• Why can I see the definitions of some words but not others?
• Why is each episode divided into chapters?
• Why do I see some words, while others are hidden?
• Why am I prompted to listen to each chapter twice?

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FAQs About Features 3

• Can I use Lupa on the web, or on my PC / Mac?
• Can I use Lupa on my iPad?
• Can I use my account on multiple devices?

Subscriptions & Purchases 6

• How do I get full access to Lupa?
• Where’s the monthly subscription option for iOS users?
• Why does the annual plan not renew automatically?
• How does my Lupa subscription support Radio Ambulante?
• What methods of payment do you accept?

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Canceling Subscriptions, Closing Accounts, Refunds 5

• How do I cancel my monthly subscription?
• If I subscribe, are you going to make it hard for me to cancel?
• What happens if I cancel a subscription before the renewal date?
• How do I close my account?
• Can I get a refund?

Promo Codes, Gift Coupons, Classroom Vouchers 3

• How do I redeem my Gift, Promo, or Classroom code?
• Why do I need a Lupa account to buy a gift coupon?
• Why can't I redeem a code if I'm a monthly subscriber?

Classroom Portal 2

• Guide to the Lupa Classroom Portal
• Can my private study group use the Classroom Portal?

Licenses 1

• Can I purchase a multi-seat licence for my school, class, company?

The Jiveworld Method 2

• How is Jiveworld different from other language learning systems?
• Do you have the Jiveworld Method for other languages?

Known Issues 2

• Some parts of sentences disappear below the screen while playing a chapter.
• Player becomes unresponsive (iOS only)

Devices 1

• What mobile devices are supported?